Partnership Initiative
Digital Complaints Management and Capacity Building
Image credit: © Pew Nguyen/pexels.com
The challenge
Promoting access to remedy and redress is a fundamental part of corporate due diligence. However, especially in the deeper supply chain and in some countries, this access is not sufficiently developed, making it hard for workers to safely complain about labour or human rights violations and stand up for their rights.
Our approach
Access to grievance mechanisms is being expanded in the participating supplier factories. The approach differs in the two participating production countries, China and Vietnam. However, both internal and external grievance structures are to be strengthened and established in both countries. Accompanying awareness-raising measures and training sessions inform textile workers and factory management about human and labour rights and safe grievance mechanisms.
Our goals
The objective of the Partnership Initiative was to improve access to effective grievance mechanisms for (potentially) affected workers and their representatives along the deeper textile supply chain in China and Vietnam. This is expected to improve working conditions in supplier factories in China and Vietnam in the long term.
Articles on this initiative
Facts and Figures
Project duration | 05/2023 – 07/2025 |
Focus topic | Grievance mechanisms and remedy |
BMZ focus topic | Effectively reducing poverty, hunger and inequality |
Project countries | China, Vietnam |
Involved Partnership members | DELTEX, deuter, ORTOVOX, Sympatex, CARE |
Implementation partners | Sub-project China: Ulula, Quizzr;
Sub-project Vietnam: CDI (Implementation partner PST), atlat (self-financed implementation partner brands) |
Downloads
SDGs
Involved Partnership Members
On behalf of the
Implemented by
