Partnership Initiative Complaints Mechanisms: Start of the second module in Pakistan


PI Complaints Mechanisms: Start of the second module in Pakistan

Since 2020 the Partnership Initiative Complaints Mechanisms supports partnership members with implementing effective grievance mechanisms in their supply chains. In addition to the first module in Vietnam and India, a second module has now started in Pakistan.

In April 2021 a first module – the opening of the Fair Wear back-up complaints mechanism to PST and AGT members in Vietnam and India – has been started. Together with the Partnership member Fairtrade Deutschland e.V. the Partnership secretariat and secretariat of the Green Button have developed a project for the second module.

The aim of the project is to support suppliers of Partnership and Green Button-licensed companies in setting up or further developing functioning internal complaints structures and to enable management and workers to solve incidents and grievances together in dialogue.

The brands Primark, Hch. Kettelhack, Hugo Boss, Takko and texidea are participating in the project. Another GIZ initiative to improve labour, social and environmental standards in textile industry in Pakistan (TextILES) provides financial and technical support and brings other interested suppliers into the project. A total of about 20 factories are to be supported.

Transferring success of the Fairtrade textile program to Pakistan

Fairtrade Deutschland e.V. is implementing the project in cooperation with a local team. They draw on the experiences and know-how gathered during the Fairtrade Textile Programme, which has been successfully implemented since 2014 in India and is now being transferred to Pakistan. The Fairtrade Textile Program supports brands in improving working conditions in their textile production facilities. The program covers the areas of occupational health and safety, strengthening workers' rights, living wages and improving efficiency and productivity.

The following measures are planned in Pakistan:

  • Sensitisation of management to the needs of employees and training in dealing with received complaints
  • Training for workers on their rights and the benefit of complaints mechanisms
  • Training on the function and set up of grievance mechanisms for workers and management.

After completion of the project, all suppliers involved should have a transparent complaints procedure in place so that management and employees are able to solve incidents and grievances together.

Trainers learning from each other

To kick off the implementation of the project, a training seminar for the local project coordinator and the three Pakistani trainers in charge of the factory trainings was held in Dubai at the end of March 2022. It was conducted by the Fairtrade trainers who implement the Fairtrade Textile Programme in India. The aim was to transfer the relevant contents of the Programme to the Pakistani context, to pass on background information as well as to discuss learning experiences. In addition, the further steps of the implementation were developed.

Background: Textile industry in Pakistan

The textile and garment sector is Pakistan’s most important branch of the manufacturing industry. Some 15 million people (around 38 per cent of the total workforce) work in the textile sector, of which approx. 70% are male.

The working conditions in the textile industry in Pakistan are characterised by poor workplace safety, low wages, as well as a lack of co-determination at company level and a lack of dialogue between management, workers and state institutions.

The analysis has shown that a legal framework on labour law, grievance handling, trade unions and labour inspections on a provincial and federal level is in place. The laws prescribe e. g. the implementation of grievance committees in the context of harassment, shop stewards for internal grievance handling or the right of freedom of association and collective bargaining is legally guaranteed. However, insufficient job security and rarely conducted labour inspections lead to a lack of implementation and do not contribute to address and remediate the most pressing topics as intimidation and harassment of independent unions, forced overtime, sexual harassment, unsanitary conditions, lack of breaks or medical leaves, denying wages or absence of written contracts.

Further information on the partnership initiative and the modules can be found link.